PROTECTION POLICY FOR YOUR SKIN

“m:skinlab listens and understands Vietnamese women’s skin.”

HEALTH

Customers’ healthy skin is the ultimate goal that m:skinlab aims for. We constantly strive to optimize our products and set higher goals to bring joy and smiles to every Vietnamese woman.

BEAUTY

Gaining the trust of customers is a long journey. Furthermore, the m:skinlab team has been trying harder every day to honor the beauty of Vietnamese women.

1. Expand the Return & Refund Policy

If the customers buy m:skinlab’s products online or directly at m:skinlab’s official stores and authorized agents, m:skinlab is ready to support customers in changing to other suitable products according to their specific requirements.

* Condition:

- Applicable time is 03 days from the date of purchase for customers who buy directly at the store or from the date of receipt of goods for customers who buy online.

- The product is intact, unopened, and unused.

- The product can be exchanged for another product of equal or higher value and is not convertible to cash.

- Contact m:skinlab’s customer care department to return the product quickly. Hotline: +84 932 404 606

DO FREE SKIN CHECKS REGULARLY

• For customers buying online, m:skinlab builds a system to check and classify skin automatically on the internet platform. Customers answer questions and provide information for the system to analyze and draw conclusions about skin type, skin problems, solutions, as well as limitations, helping customers gain more knowledge in choosing products scientifically and understanding the current needs of their skin.

Conduct an automatic skin testing at: https://mskinlab-science.com/en/chan-doan-da

• For customers buying directly at the store, customers can experience the product on their skin and get free skin testing and consultation by consultants and dermatologists to choose the suitable product.

MONITOR AND ACCOMPANY YOUR SKIN

Customers provide information about products they are using, living habits, and images of their skin at each time. The above information is monitored and analyzed by consultants and dermatologists of m:skinlab. From there, they give advice on products for each skin level and stage and suggest scientific skin care methods, helping remove bad habits and build a lifestyle to improve skin the most. 

Whenever you contact us, m:skinlab will help you find suitable skin care methods and decode your requirements quickly.

BEING RESPONSIBLE FOR YOUR SKIN

• m:skinlab is responsible for providing full product information, such as ingredients, benefits, how to use, place of production, certificates, etc.

• For those suffering from irritation and allergies, rest assured because m:skinlab’s products have been strictly tested and tested many times on the skin before being released to the market. m:skinlab will connect customers with m:skinlab’s experts and dermatologists to find the cause and solution, making customers feel satisfied.

• m:skinlab is responsible for our products. Customer satisfaction is the top criterion for our efforts and development every day.